Shipping policy
SmartShapp Shipping Policy
Welcome to SmartShapp – where smart shopping meets convenience!
Order Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed slightly. In such cases, we’ll notify you via email.
Shipping Rates & Delivery Times
We offer nationwide and international shipping with reliable courier partners. Shipping charges for your order will be calculated and displayed at checkout.
| Region | Estimated Delivery Time | Shipping Charges |
|---|---|---|
| Pakistan | 2–5 business days | Free for orders over PKR 3,000 / Flat rate: PKR 200 |
Note: Delivery times may vary based on your location and local customs processing.
Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number and link to track your package in real-time.
Shipping Restrictions
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We do not ship to PO Boxes or APO/FPO addresses.
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Certain items may be restricted for international shipping due to customs regulations.
Customs, Duties, and Taxes
International orders may be subject to customs duties and taxes (including VAT) once the shipment reaches your country. SmartShapp is not responsible for these charges they are the buyer’s responsibility.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us at [your email] within 48 hours of delivery. We’ll work with the courier to resolve the issue quickly.
❓ Need Help?
If you have any questions or concerns about your order or shipping, feel free to contact us:
📧 Email: smartshapp@gmail.com
📞 Phone: [+923207719983]
💬 Live Chat: Available on our website