Legal notice

LEGAL NOTICE

Effective Date: September 2026

Welcome to SmartShapp. By accessing or using our website, placing an order, or purchasing any product from SmartShapp, you acknowledge that you have read, understood, and agreed to the terms outlined in this Legal Notice, along with our Privacy Policy, Return & Refund Policy, and other applicable store policies.

1. Business Information

Store Name: SmartShapp
Website: smartshapp.com
Business Type: Online E-Commerce Store
Operating Location: Pakistan

SmartShapp offers a range of products through its online store. Product availability, pricing, promotions, and other information may be changed or discontinued at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, colors, and other information displayed on our website are accurate.

However, actual product colors and appearance may vary slightly due to photography, lighting, screen settings, and device displays.

SmartShapp reserves the right to correct errors, update product information, change prices, or cancel listings where necessary.

3. Orders & Order Confirmation

Placing an order through our website constitutes a request to purchase the selected product(s).

For Cash on Delivery (COD) orders, SmartShapp may contact the customer by phone, WhatsApp, SMS, or other available communication methods to confirm the order before dispatch.

We reserve the right to cancel or refuse an order where there is a reasonable concern regarding incorrect information, product availability, pricing errors, fraudulent activity, repeated refusal of deliveries, or other legitimate business reasons.

4. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

Where applicable, delivery charges, taxes, or other applicable charges will be communicated during the checkout process.

For COD orders, payment is collected according to the delivery method and applicable courier arrangements.

5. Delivery

SmartShapp aims to dispatch and deliver orders within the estimated delivery period communicated to customers.

Delivery times may vary due to courier delays, weather conditions, public holidays, incorrect customer information, remote locations, unforeseen circumstances, or other factors beyond SmartShapp's reasonable control.

Customers are responsible for providing a correct name, phone number, delivery address, and other required information.

6. Returns & Refunds

SmartShapp provides a return and refund facility subject to the conditions stated in our Return & Refund Policy.

Unless otherwise stated for a particular product, customers should inspect the product upon receipt and contact SmartShapp within the applicable return period if they receive a defective, damaged, incorrect, or otherwise eligible product.

Products may be required to meet specific conditions for a return or refund, including applicable packaging, accessories, tags, and proof of purchase.

Some products may be excluded from return or refund due to their nature, hygiene considerations, customization, clearance status, or other stated conditions.

7. Money-Back Guarantee

Where SmartShapp advertises a money-back guarantee for a specific product or order, the guarantee will be subject to the conditions communicated with that offer.

A money-back guarantee does not automatically override product-specific exclusions or the requirements of the applicable Return & Refund Policy.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete order information.

  • Provide a valid contact number and delivery address.

  • Respond to order-confirmation communications when required.

  • Accept legitimate orders placed through the website.

  • Use the website and its services lawfully.

  • Not use the website for fraudulent, abusive, or unauthorized activities.

Repeated fake orders, intentional refusal of confirmed deliveries, misuse of promotional offers, or fraudulent activity may result in order cancellation or restriction of future orders.

9. Intellectual Property

All content appearing on SmartShapp, including logos, brand names, photographs, graphics, designs, text, product descriptions, videos, and other materials, is owned by or licensed to SmartShapp or the respective rights holder unless otherwise stated.

No content from the website may be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.

10. Third-Party Services

SmartShapp may use third-party service providers, including payment processors, courier companies, technology providers, advertising platforms, analytics services, and other business partners.

SmartShapp is not responsible for service interruptions, delays, technical problems, or actions caused by third-party providers, to the extent permitted by applicable law.

11. Website Availability

We make reasonable efforts to keep SmartShapp available and operational. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical issues, security measures, hosting problems, or circumstances beyond our reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, SmartShapp shall not be responsible for indirect, incidental, or consequential losses arising from the use of the website, delays in delivery, temporary website unavailability, or circumstances outside our reasonable control.

Nothing in this Legal Notice is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to This Legal Notice

SmartShapp reserves the right to update or modify this Legal Notice at any time.

Any changes will become effective when the updated version is published on our website. Customers are encouraged to review this page periodically.

14. Governing Law

This Legal Notice and the relationship between SmartShapp and its customers shall be subject to the applicable laws and regulations of Pakistan, to the extent applicable.

Any dispute shall be handled in accordance with the applicable legal framework and jurisdiction.

15. Contact

For questions regarding this Legal Notice, orders, returns, refunds, or other matters, customers may contact SmartShapp through the contact details provided on our website.

SmartShapp
Website: smartshapp.com
Country: Pakistan

Last Updated: September 2026